Geographical information system (GIS), data management and digital technology play a key role in the development of sustainable city. These technologies help administrator and planner to increase performance, utilize resources efficiently, reduce cost and engage the citizen in the system, which makes the city smarter. Basic infrastructure component that makes the city smarter include transport, energy, healthcare, water and waste management. The present study is aimed to develop Web-GIS based framework for the lodging complaint, visualization and monitoring for solid waste in an urban area. A Web-GIS based framework is presented that uses free open-source software (FOSS) such as open layer, Javascript, Apache tomcat, Geoserver and PostgreSQL/PostGIS for visualization and monitoring of geospatial data. Using this framework a Geo-locator tool is developed to find the locations of facility (bins) to end user for reporting and lodging complain etc. It also develops automatic report for municipal officers to quickly respond to the complaints.